Managing a Difficult Client

On today’s episode of CRE – The Unspoken Truth, we discuss Managing a Difficult Client. (Spoiler – Craig’s never had a difficult client!)

Difficult Clients Come in all Shapes and Sizes:

• Lots of questions & very hands-on
• Alternatively, very hands-off
• Difficult Negotiator
• Unrealistic
• Demanding
• Over-bearing
• Just an asshole

Craig’s 3 Things to Do When Managing a Difficult Client:

1. Call them right away – Don’t email or text. Be a buffalo!
2. Overcommunicate – It’s always more than just one phone call.
3. Spell it out – Work the deal, get through the nitty gritty.